Help Centre

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Placing an Order

Can I order a single gift hamper?

What if I want several gifts sent to different addresses?

What is the minimum order for branded gifts?

What is the timeline for personalisation and branding?

What if I don't have a logo? Can you help me create one?

Can I create a gift that is unique to me?

What happens if something in my gift hamper is out of stock when I order?

What types of packaging do you have?

Shipping and Delivery

Do you use new or recycled shipping boxes?

What are your delivery timeframes?

How can I track my order?

How are gifts sent?

What if my gift is damaged?

What are your delivery policies?

Do you offer international shipping?

Do you offer express delivery?

Can I ship to multiple addressess?

What is included in your free shipping offer for hampers?

Can I send to a PO Box?

Do you deliver on public holidays and weekends?

What if no-one is home to accept delivery?

What if I want to send my gift to a business address?

Branding

What items can include branding on them?

What are the types of printing for the different packaging?

What are the minimum orders for branded items?

What is the typical turnaround times for branded items?

Will I be able to see a digital mock up of my items and packaging pro that I can approve prior to production?

What file type should I upload for my branding?

Why should I invest in branding for my gifts?

What if something is not right when I receive it?

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Gourmet and Food

What are the ingredients in your gourmet condiments?

Do you use additives and preservatives in your gourmet condiments?

What are the use by dates on food items?

Are there Gluten Free options?

Payment

What payment methods are accepted?

Can I get a tax invoice?

I don't have a credit card. How can I place and order and pay?